Privacy policy
1. Introduction
Welcome to Nupeak Health Limited company number: 15747463 (trading as Nupeak). We are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website [insert website URL], use our services, or purchase our products. We adhere to the General Data Protection Regulation (GDPR) to protect your data.
2. Data Controller
Nupeak Health Limited is the data controller responsible for your personal data. Our contact details are:
Nupeak Health Limited (t/a Nupeak)
Email: hello@nupeak.co.uk
Address:
3. Information We Collect
3.1 Personal Data:
When you make a purchase, create an account, or interact with us, we may collect personal data such as:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Payment information
3.2 Non-Personal Data:
We also collect non-personal data, including but not limited to:
- IP address
- Browser type
- Device information
- Cookies and similar tracking technologies
4. Purpose and Legal Basis for Processing
We process your personal data for the following purposes and on the following legal bases:
- Contractual Necessity: To process and fulfil your orders, manage your account, and provide customer support.
- Legitimate Interests: To improve our website, services, and customer communications.
- Consent: To send you marketing communications and newsletters, where we have obtained your consent.
- Legal Obligations: To comply with legal requirements and enforce our terms and conditions.
5. Sharing Your Data
We may share your personal data with:
- Service Providers: Third-party companies that assist us with payment processing, shipping, marketing, and other services. These providers are bound by data protection agreements.
- Legal Obligations: To comply with legal requirements, respond to lawful requests, or protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website, analyse usage, and personalise content. You can manage your cookie preferences through your browser settings or by using our cookie consent tool.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
8. Your Rights
Under GDPR, you have the following rights regarding your personal data:
- Access: The right to request access to the personal data we hold about you.
- Rectification: The right to request correction of inaccurate or incomplete data.
- Erasure: The right to request deletion of your personal data under certain conditions.
- Restriction: The right to request restriction of processing under certain conditions.
- Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format and to transfer it to another data controller.
- Objection: The right to object to processing based on legitimate interests or for direct marketing purposes.
To exercise your rights, please contact us using the details provided above.
9. Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect or process personal data from children under 18. If we become aware that we have collected such data, we will take steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the effective date. We encourage you to review this policy periodically.
11. Complaints
If you believe that we are not complying with GDPR, you have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner's Office (ICO). In other EU countries, you can contact the relevant data protection authority.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Nupeak Health Limited (t/a Nupeak)
Email: hello@nupeak.co.uk
This version includes provisions required by GDPR, such as detailing the legal bases for processing personal data, clarifying data subjects' rights, and including information about data transfers and complaints. Always have a legal professional review your privacy policy to ensure full compliance with applicable laws and regulations.
Effective Date: 2025